As you know from our last update, we've started shipping Carveys! So far, the response from people who have received their machines has been tremendous. We are so honored and humbled by all your support. This has been a long journey, and we are so glad to finally get Carvey into your hands! We couldn’t have done it without the support of our backers, and we thank you.
We’re blown away by the thoughtfulness and creativity our backers have demonstrated when working on their first few projects. One person carved out some family photos using the new image trace feature in Easel.
Another backer bought a Carvey so he could make things with his three kids. Immediately after getting the machine set up, his daughter began making Texas-shaped keychains.
In addition to these successes, we’ve also had some more issues with machines getting damaged in shipment. Despite passing our ISTA 3a packaging drop test, we’re seeing that real-world UPS Ground shipping conditions are quite a bit harder on the boxes.
After witnessing some head-scratching damage to our internal packaging during shipment, we redesigned it to include two rows of foam instead of one. We also added six more zip ties to divide the load in half (these are reusable, just press the buttons to release). In addition, we replaced the old cardboard stabilizer, swapping it out for two new pieces that keep the table secure in the center. (Sidenote: you should save all this packaging in case you ever want to move the machine, as great force can cause the gantry to fly around and damage the electronics)
We also had some backers report cracks in the acrylic that makes up the door. It appears that some delivery drivers were cutting holes in the boxes to use as makeshift handles to lift the machines. So we decided to add some green straps to the exterior of the box. This makes lifting easier on the drivers and further protects your Carvey.
Last week we ran some tests with the improved packaging, and all Carveys arrived safely. We will resume shipping today!
The two orange straps inside the Carvey box are designed to make lifting it easier. The process requires two people to lift it out and place it on a table.
By the end of this week, we should be able to let everyone know date ranges for when they can expect their Carvey.